Support

Email hello@crosswordy.app and we'll get back to you.

Today's puzzle won't load

Daily puzzles are downloaded, so they need a connection. If the app says today's puzzle isn't available, check your network and tap Try Again. Surprise Me works offline in the meantime, and any puzzle you've already downloaded stays playable.

I subscribed but Plus isn't unlocked

Open Settings ▸ Restore Purchases in the app. That asks the App Store to re-check your subscription, which is what a new device, a reinstall or a restored backup needs. Make sure you're signed in with the same Apple Account you subscribed with.

How do I cancel?

In iOS Settings, tap your name, then Subscriptions, then Crosswordy. Cancelling there stops the renewal; you keep Plus until the end of the period you've paid for. Deleting the app does not cancel a subscription.

Can I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

My streak disappeared

A streak counts days with an on-time completion. Finishing a puzzle after its own day has ended doesn't extend it. Before you've played today's puzzle, the streak shows greyed out — that means it's still standing and hasn't been extended yet, not that it's gone.

Printing

Open a puzzle, tap the share icon, then Print Puzzle. It prints in landscape with the grid on the left and the clues on the right, and the answers on a second page. Printing is part of Crosswordy Plus.

Someone sent me a puzzle link

Tapping it opens the puzzle in the app. Without the app installed you'll see a preview of the grid in your browser instead — the whole puzzle is encoded in the link itself.

I lost my puzzles

Puzzles and progress are stored only on your device — there's no account and no cloud backup, so deleting the app deletes them permanently and we have no copy to restore. A device backup that includes app data will bring them back.